Returns and Refunds Policy
Effective date: July 2026
Last updated: July 2026
Because wine and other alcoholic beverages are regulated products, StoneBrook Winery does not accept returns or exchanges for alcohol.
All alcohol sales are final, except when an order arrives damaged, defective, incomplete, or incorrect.
Damaged or Incorrect Orders
- Please contact us within three days of receiving your order if:
- A bottle arrived broken or leaking.
- The package was visibly damaged.
- You received the wrong wine.
- An item is missing from your order.
- You believe a product is defective.
Please provide:
- Your full name
- Your order number
- A description of the issue
- Photographs of the shipping box
- Photographs of the shipping label
- Photographs of the packaging and affected bottles
After reviewing the situation, we may offer a replacement, store credit, refund, or another appropriate resolution.
Any replacement is subject to product availability and applicable alcohol-shipping laws.
Taste Preferences
We do not provide returns, exchanges, or refunds because a customer does not prefer the taste, sweetness, aroma, color, or style of a wine.
Wine is an agricultural product, and flavor, appearance, sediment, and other characteristics may vary between vintages and batches.
Our tasting notes, sweetness descriptions, and food pairings are provided as general guidance and do not guarantee that every customer will experience the wine in the same way.
Order Cancellations
Please contact us as soon as possible if you need to cancel an order.
We will make reasonable efforts to cancel an order that has not yet been processed, prepared, or shipped.
Once an order has entered fulfillment or has been transferred to the shipping carrier, it may no longer be canceled.
Failed or Refused Deliveries
Wine shipments require an adult signature from someone who is at least 21 years old. We do not provide a full refund when a shipment is returned because of:
- An incorrect or incomplete address
- Repeated failed delivery attempts
- No adult being available to sign
- Refusal of the shipment
- Failure to provide valid identification
- The recipient being under 21 years old
The customer may be responsible for the original shipping charge, return shipping charge, carrier fees, and any reshipping costs.
Because alcohol shipping laws may restrict reshipment, we will contact the purchaser to discuss the available options.
Shipping Charges
Original shipping, handling, adult-signature, and processing charges are generally nonrefundable once an order has shipped.
When an error was caused by us, we will work with you to provide an appropriate solution.
Event and Dinner Reservations
Winery dinners, tastings, tours, and other event reservations may have separate cancellation and refund terms.
The applicable cancellation deadline and refund terms will be shown on the event page, reservation confirmation, or ticket.
Unless otherwise stated, failure to attend an event does not automatically qualify for a refund.
Refund Processing
Approved refunds will normally be issued to the original payment method.
Banks and card providers may require additional time to post the refund to your account.
We are not responsible for delays caused by a bank, credit-card company, or payment processor.
Contact Us
Please contact us before taking any action involving a damaged, incorrect, or disputed order.
StoneBrook Winery
6570 Vineyard Lane, Melbourne, KY 41059 Email: info@stonebrookwinery.com Phone: 859-635-0111
Please include your order number and the name used to place the order so we can assist you promptly.