Shipping Policy
Effective date: July 2026
Last updated: July 2026
1. Where We Ship
We currently ship eligible wine orders to approved addresses in:
- Kentucky
- Ohio
- Florida
Wine can only be shipped where permitted by federal, state, and local law and where we have the required licenses, permits, and registrations.
Some counties, cities, ZIP codes, dry areas, or other local jurisdictions may restrict alcohol shipments. We reserve the right to decline or cancel an order that cannot legally be shipped to the address provided.
We do not ship wine outside the United States.
2. Age Requirement
You must be at least 21 years old to purchase or receive wine. By placing an order, you confirm that:
- You are at least 21 years old.
- The person receiving the shipment is at least 21 years old.
- The order is being purchased for personal use and not for unlawful resale.
- The billing and shipping information provided is accurate.
We may cancel an order if we cannot verify the purchaser’s or recipient’s age.
3. Adult Signature Required
4. Order Processing
Orders are generally processed within two to five business days, excluding weekends, holidays, winery closures, and weather delays.
Processing time is separate from shipping time.
Orders placed after 4 p.m. may begin processing on the following business day.
An order confirmation does not guarantee that the order can legally be shipped. We may contact you if additional age, address, payment, or delivery information is required.
5. Shipping Charges
Shipping charges are calculated during checkout based on factors such as:
- The delivery location
- The number of bottles ordered
- The weight of the package
- Packaging requirements
- Carrier rates
- Required adult-signature service
Applicable taxes, alcohol-related fees, handling charges, and other required charges may also be added during checkout.
Shipping charges are nonrefundable after an order has shipped, except where required by law or when the shipping error was caused by us.
6. Delivery Times
Estimated delivery times are generally 3-7 business days after the order has been processed. Delivery times are estimates and are not guaranteed.
Orders may be delayed because of:
- Carrier service interruptions
- Severe weather
- Extreme heat or freezing temperatures
- Holidays
- Incorrect or incomplete addresses
- Failed delivery attempts
- Age-verification issues
- Legal or regulatory restrictions
- Events outside our reasonable control
7. Weather Holds
Wine is sensitive to extreme temperatures.
To protect the quality of your wine, we may delay shipment during periods of excessive heat, freezing temperatures, severe weather, or unsafe transportation conditions.
When appropriate, we may hold the order until weather conditions improve. We will make reasonable efforts to notify the customer of a significant weather-related delay.
By requesting immediate shipment during extreme weather, when that option is available, the customer accepts the risk of temperature-related damage to the extent permitted by law.
8. Tracking Information
When tracking is available, tracking information will be sent to the email address provided with the order.
Customers are responsible for monitoring the shipment and arranging for an adult aged 21 or older to be available at the time of delivery.
A tracking estimate may change after the package is in the carrier’s possession.
9. Delivery Attempts
The carrier may make a limited number of delivery attempts. If no qualified adult is available to sign, the carrier may:
- Attempt delivery
- Hold the package at an approved carrier
- Return the shipment to the
The recipient must follow the carrier’s instructions regarding identification, pickup, redelivery, or package holds.
We cannot authorize a carrier to leave wine without an adult signature.
10. Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address. Please review the following before submitting an order:
- Recipient’s full name
- Street address
- Apartment, suite, or unit number
- City, state, and ZIP code
- Telephone number
- Email address
Contact us immediately at 859-635-0111
We cannot guarantee that an address can be changed after an order has entered processing or has shipped.
Additional carrier charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
11. Returned Shipments
When a shipment is returned because of an incorrect address, failed delivery attempts, lack of an adult recipient, refusal, or inability to provide valid identification, the customer may be
responsible for:
- The original shipping charge
- Return shipping charges
- Carrier address-correction fees
- Reshipping charges
We will contact the purchaser after the returned shipment is received.
Refunds for returned wine will be considered individually and may be reduced by shipping, handling, return, or other nonrefundable charges permitted by law.
12. Damaged Shipments
Please inspect your shipment when it arrives.
Contact us at [Email Address] within [three days] if:
- A bottle is broken.
- A bottle is leaking.
- The shipping box is visibly damaged.
- Products are missing.
- You received the wrong wine.
Please include:
- Your name
- Your order number
- A description of the problem
- Photographs of the shipping box
- Photographs of the shipping label
- Photographs of the packaging and affected bottles
Keep the damaged wine, packaging, and shipping box until we have reviewed the claim, unless keeping them would create a safety hazard.
Depending on the circumstances, we may provide a replacement, refund, store credit, or another reasonable resolution.
13. Lost Shipments
If tracking shows that a package has not moved for an unusual amount of time or appears to be lost, contact us at [Email Address].
We will work with the carrier to investigate the shipment.
Carrier investigations may take several business days. A replacement or refund may be issued after the carrier confirms the loss or after we determine that another resolution is appropriate.
14. Order Changes and Cancellations
Contact us promptly if you need to change or cancel an order.
We will make reasonable efforts to accommodate requests before the order has been processed or shipped.
Once an order has entered fulfillment or has been transferred to the carrier, changes or cancellations may no longer be possible.
15. Winery Pickup
When winery pickup is available, the person collecting the order must:
- Be at least 21 years old.
- Present valid government-issued photo identification when requested.
- Pick up the order during the designated pickup hours.
- Provide the order confirmation or purchaser’s name.
We may refuse to release wine to anyone who is under 21, cannot provide acceptable identification, appears intoxicated, or is attempting to receive alcohol unlawfully.
16. Holiday Shipping
Carriers may experience longer delivery times during holidays and other high-volume periods.
Order early when purchasing wine for a holiday, birthday, event, or gift. We cannot guarantee delivery by a particular date unless that guarantee is expressly provided in writing.
17. Gifts
Wine may be purchased as a gift only for a recipient who is at least 21 years old.
The recipient must be available to provide identification and sign for the shipment.
The purchaser is responsible for confirming that the recipient is legally permitted to receive wine at the provided address.
18. Contact Us
Questions about shipping may be directed to:
StoneBrook Winery
6570 Vineyard Lane, Melbourne, KY 41059 Email: info@stonebrookwinery.com Phone: 859-635-0111